Frequently asked Questions .
⚠️ How should hazardous items be handled during a move?
For safety and legal reasons, Melbourne City Movers is not authorized to transport hazardous materials, including combustible items, explosives, and dangerous chemicals. We strongly recommend contacting licensed professionals who specialize in the safe disposal or relocation of these items.
If you’re moving a barbecue, please ensure it is disconnected from the gas bottle. Gas bottles must be transported separately in your own vehicle, never in the moving truck. A leaking gas bottle poses a serious risk—similar to an explosive—so it’s essential to check for leaks before moving.
Your safety is our priority, and we appreciate your cooperation in keeping the move safe for everyone involved.
💵 What are Melbourne City Movers’ moving costs?
Our pricing is designed to be competitive and flexible, catering to a wide range of customer needs.
- We primarily operate on an hourly rate, which allows you to pay only for the time you use.
- If preferred, we can offer a fixed-price quote—this requires an onsite visit to assess the move in detail.
Several factors influence your quote, including:
- The pickup and drop-off locations
- The number of storeys in the building
- Presence of heavy or specialty items (e.g., pianos)
- Parking distance from lift access or stairs
We aim to provide transparent pricing with no hidden fees, so you can plan your move with confidence.
📋 How should I prepare for moving day?
To ensure a smooth and efficient move, we recommend reviewing our Mover’s Checklist before the removalists arrive. A little preparation goes a long way in saving time and reducing stress.
Here are a few key tips:
- Pack and label boxes clearly, grouping similar items together.
- Dismantle furniture in advance if possible (e.g., beds, tables).
- Secure valuables and important documents separately—you may prefer to transport these yourself.
- Clear pathways inside and outside your home to allow easy access for the moving team.
- Inform us of any special items (e.g., pianos, fragile antiques, or heavy safes) so we can come prepared.
For a full list of recommendations, please refer to our detailed Mover’s Checklist.
❌ What are the charges for cancelling a booking?
A cancellation fee may apply if notice is given less than 48 hours before your scheduled move. This helps cover the costs of reserved time and resources that cannot be reallocated at short notice.
In rare cases, our team may also cancel a job onsite if they identify serious health or safety risks—such as unsafe access, hazardous materials, or structural concerns. These decisions are made with customer and crew safety in mind.
For full details or to discuss your situation, feel free to contact our team directly.
More detail here…
💸 When is the most cost-effective time to move?
If you’re looking to save on moving costs, the most economical time to book is Monday to Friday, excluding public holidays. Weekends are typically high-demand periods for moving companies, which can lead to higher prices and limited availability.
Weekday moves offer better chances of securing a more affordable rate, along with greater flexibility in scheduling
🚛 Will all my furniture fit in one truck trip?
Whether your furniture fits in a single trip depends on the volume of items and the distance of travel.
- If you’re moving within 10 km or around the city, doing two trips is usually fine and can be more cost-effective, especially with a smaller truck.
- For longer distances, we recommend completing the move in one trip to avoid extra travel time and fuel costs.
If you’re unsure, our team can help assess your needs and recommend the right truck size to minimize trips and keep your move efficient. More detail is described here……..
💰 Will it be cheaper if I hire a truck and move myself?
Hiring a truck may seem like a budget-friendly option, but the costs can add up quickly. A typical rental truck costs around $300 per day, and that’s before factoring in labor hire, fuel, insurance, and equipment like trolleys or ramps.
Without professional help, you’ll also need to manage the heavy lifting, packing, and driving yourself—often without the right tools or experience. And if anything goes wrong, even a no-fault accident could result in thousands of dollars in excess charges.
In many cases, the total cost of a DIY move can end up being twice as much as hiring a professional moving company. If you want to save money—and avoid the stress—get in touch with the experts at Melbourne City Movers. We’ll handle the heavy lifting so you don’t have to.
⏱️ Can I get an accurate start time for my move?
Yes—morning bookings come with a confirmed start time, and thanks to our large fleet, we’re able to maintain punctuality even in the event of traffic delays or accidents.
Afternoon bookings, however, depend on when the morning jobs finish. While we use our experience to estimate arrival times as accurately as possible, there can occasionally be a delay of up to one hour due to unforeseen circumstances.
If timing is critical for your move, we recommend booking a morning slot to ensure maximum reliability.
🏡 How do I find the best house moving company in Melbourne?
Finding a reliable moving company takes a bit of research, but it’s well worth the effort. Here’s a smart approach:
- Start with a Google search using terms like “Removalists Melbourne,” “Movers Melbourne,” or “Removalists [Your Suburb].”
- Request quotes from the companies that appeal to you.
- Check their Google reviews—this is the most transparent source of customer feedback.
- Filter reviews by “Negative first” to spot recurring issues. This helps you look past overly positive reviews that may have been posted to offset criticism.
- Check the dates of negative reviews. If they’re recent and consistent, that’s a red flag. If they’re old and isolated, the company may have improved.
- Be cautious of 100% five-star ratings—no company is perfect, and a mix of feedback is more realistic.
Once you’ve gathered quotes and reviewed feedback, compare price against reputation to find the best value and service
🏠 Are there extra charges for stairs?
Yes, there is a standard $40 fee per flight of stairs, added to the total moving cost. One flight is typically considered around 15 steps, and this is a one-off charge—you won’t be billed each time our removalists go up and down.
Stairs place extra physical strain on our team and require careful technique to move items safely. This added effort can reduce their capacity to work a full day at peak performance.
Importantly, this stair fee goes directly to the moving crew as a recognition of their hard work—there’s no company margin included.
📆 Are there extra charges for weekend moves?
Yes, weekend bookings incur an additional charge of $20 per hour on top of our standard weekday rates. This reflects the higher demand and limited availability during weekends.
If you’re looking to save on costs, consider scheduling your move Monday to Friday, when rates are lower and time slots are more flexible
📧 Will I receive a booking confirmation for my move?
Absolutely. Once you confirm your booking with us, we’ll send you a written confirmation that includes:
- Your quoted price
- The date and time of your move
- Vehicle size and number of removalists assigned
- A copy of our Terms and Conditions of Service
This ensures you have all the details in writing for complete peace of mind before moving day.
🤝 How good is Melbourne City Movers’ customer service?
Our customer service is built on real moving experience. When you call us, you’ll speak directly with experienced removalists—not call centre staff—who understand the ins and outs of every move.
- We answer your questions clearly and professionally
- We provide an accurate quote on the spot
- We guide you to the right vehicle size based on your needs
- We offer the most economical solution tailored to your situation
Our goal is to make your move as smooth and stress-free as possible, starting from the very first call
👷 Who are the Melbourne City Movers teams?
We’re often asked about the cultural backgrounds of our moving teams—whether they’re Indian, Chinese, Irish, European, or Australian. We understand that some customers feel more comfortable communicating in their native language or with someone from a similar background.
At Melbourne City Movers, our teams come from diverse ethnic backgrounds, and we’re proud of that. What truly matters is not how they look, but how hardworking, honest, and professional they are.
- Our movers are trained, strong, and experienced in handling all types of moves.
- They may or may not speak languages other than English, but they always show patience and respect, and will do their best to understand your needs.
- Every team member takes great care to protect your furniture and their own safety throughout the move.
We believe in judging our teams by their work ethic and integrity, not by their ethnicity. That’s what makes Melbourne City Movers a trusted name in the industry.
⭐ Why aren’t our Google reviews a perfect 5 stars?
We believe in honest feedback—and that means accepting both praise and constructive criticism. Unlike some companies that may manipulate reviews to maintain a flawless rating, our Google reviews are 100% genuine, posted by real customers who’ve used our services.
It’s common to see Melbourne moving companies with over 1,000 five-star reviews, which can be surprising. Many of these businesses use tactics to game the system, making it hard for genuine customers to post balanced feedback.
At Melbourne City Movers:
- We do not filter or fabricate reviews
- We welcome authentic feedback, whether it’s glowing or helps us improve
- We trust our experience, integrity, and reputation to speak for themselves
A perfect rating may look impressive, but we believe transparency builds trust—and that’s what matters most to us and our customers.. More Detail here……..
🦠 What COVID-19 safety measures does Melbourne City Movers follow?
We take the health and safety of our customers and staff seriously. Melbourne City Movers follows the Victorian Government’s COVID Safe Plan, which includes:
- Daily contact records for traceability
- Hand hygiene protocols and mask use when required
- Clean uniforms and disposable gloves worn daily
- Social distancing maintained where possible—though lifting furniture may require close coordination
- Health checks for all team members; anyone feeling unwell is asked to stay home and consult a doctor
- Sanitization of trucks and moving blankets every evening
- Sanitizing sprays and separate sets of blankets used for afternoon jobs when full cleaning isn’t feasible
We also ensure our removalists have not been in contact with recent overseas arrivals, adding another layer of precaution.
For full details, visit our COVID-19 Update page.
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